Below you'll find answers to our most commonly asked questions. For any other queries, please reach out to our sales team via live chat, by phone on 08001601621 or by email at sales@medisupplies.co.uk. We're available Monday to Friday between the hours of 9:00am-5:00pm.

Delivery and Returns

  • When will I receive my order?

    Orders for products that are presently in stock and placed before 4:30 pm will be delivered on the next business day. However, please be aware that custom-made items, products shipped directly, pharmaceuticals, vitamins, and supplements may have extended delivery times, and this information will be provided on the product page if relevant. If you have any inquiries or concerns regarding your order, please feel free to contact our team either by sending an email to sales@medisupplies.co.uk or by giving us a call at 08001601621.

  • How much is shipping?
  • What is your returns policy?
  • Can I amend the delivery address for my order?


  • I can't access my account
  • How do I reset my password?
  • Do I need an account to buy from you?

Product Support and Info

  • My item is faulty or damaged
  • Will I receive an invoice with my order?
  • I know the product codes, how can I order faster online?
  • How can I dispose Electrical and Electronic Products?