Carriage & Delivery

Please note that our operating hours are Monday-Friday 9am to 5pm, except for Bank Holidays.

In-stock orders placed before 4:30pm are despatched for next working day delivery, excluding bank holidays and weekends.

The following delivery charges apply:

Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.

*Applies to in-stock orders placed before 4:30pm. Non-stocked items will have additional days in transit. Some locations may incur an additional supplement.

Please note that no pharmaceutical products can be dispatched to Northern Ireland. 

Despite our best efforts there are parts of the UK we cannot reach with a next working day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here.

Pharmaceutical items ship separately in temperature-controlled packaging (not despatched on Fridays). 

Pharmaceutical Packaging 

As part of our licence to distribute pharmaceutical products, we must ensure that pharmaceuticals are not stored in temperatures below 8° or above 25° at any time, including when in transit. We store pharmaceuticals in a specialist temperature-controlled room but are unable to guarantee temperatures once goods have been despatched. This can cause delays to despatching orders in the winter, when overnight temperatures are often sub-zero, or on hot days in the summer. This is far from ideal given the essential nature of products like back up Adrenaline Injectors for organisations. 

Temperature controlled packaging is often very expensive and would typically result in significant costs to be passed on. However, as part of our commitment to serve our customers as best as we can, we have found a new innovative solution which enables us to promptly despatch pharmaceutical orders in almost any external conditions AND does not cost our customers a penny more! 

Our pharmaceutical packaging is as sustainable as it is effective. It is made using a combination of 100% pure natural sheep wool fibres, and a compostable and biodegradable outer. The packaging ensures that pharmaceuticals are insulated when external temperatures are cold and chilled when the weather is warm, all the way from our warehouse until being delivered to your door.